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    Contact Us





     FAQS

    To access the project files for this Ableton Template, simply double-click the
    .als file and it will automatically open in Ableton Live. All projects are
    compressed in .zip format, so you can unzip them and open them directly in
    Ableton Live. It is recommended to use the same version of Ableton Live that
    the templates were created with, as it includes all the necessary features and
    plugins for optimal utilization.
    In addition to the Ableton project files, the download also includes WAV files
    and MIDI and .adg files. These files can also be opened in other popular DAW
    software such as Logic Pro, FL Studio, Pro Tools, and more. If you encounter
    any issues, please don’t hesitate to contact us through the contact form above
    or our telegram group for a faster response.

    The provided sample packs consist of royalty-free sounds, MIDI, and presets
    that can be used in your original music productions. When you make a
    purchase of any sample pack, you are obtaining a license agreement. This
    means that you do not have ownership rights over the sounds or files included
    in the sample pack. However, the license permits you to use these files in your
    music compositions. The complete license agreement is accessible for your
    review in each sample pack download.

    When you purchase a sample pack from this website, you are granted a license
    to use the included sounds in your music productions, whether they are for
    commercial or non-commercial use. This license allows you to release your
    creations commercially and collect royalties without any obligation to pay
    additional fees or royalties to Overtonal. It’s important to note that this
    licensing arrangement only applies to sample packs, Vst presets, and Ableton
    effect racks, and should not be confused with music arrangment that provided
    with the template project. However, since the license pertains to individual
    sounds in the sample packs, you are not allowed to use them in isolation or
    distribute them as standalone samples, incorporate them into other sample
    packs, or distribute them to third parties for commercial projects. As a sole
    proprietor, I kindly request that you do not share the files you purchased
    illegally.

    Overtonal offers sample packs that contain audio files in the popular 24-bit
    44.1 and 48 KHz Wav format. Additionally, some packs may include MIDI files
    for melodic elements. These packs typically consist of a mix of loops, oneshots, MIDI files, and occasionally sampler patches for Ableton. To find out
    more about the specific contents of a sample pack, you can refer to the
    product details on the corresponding product page.

    The website accepts payments from the major credit and debit cards, including
    Amex, Mastercard, and Visa, as well as PayPal. Rest assured that your
    payment information is not handled or stored by the website, ensuring secure
    transactions. In case you encounter any issues with using PayPal as a payment
    processor, please feel free to contact us through the contact form above. We
    understand that some customers may face difficulties using PayPal due to
    regional or other restrictions, and we are here to help you find an alternative
    payment method that suits your needs. We are happy to assist you in finding a
    suitable payment solution for your requirements.

    In rare instances, there may be a delay in receiving the email with the
    download link, typically ranging from 1-10 minutes. It’s important to note that
    this delay is beyond our control. However, there’s no need to worry. If you
    haven’t received your email confirmation within a maximum of 2 hours after
    your purchase, please contact us using the contact form. We will make every
    effort to resolve the issue promptly and ensure that you receive your download
    link.

    Yes, all you have to do is sign up to our mailing list in the Home section and subscribe to my YouTube channel then you will get regular free downloads from Overtonal as well as exclusive discount offers and additional content

    Don’t worry! The files you purchased are available to download by clicking the link in the email you received after the purchase. If you have lost or deleted the email, you can still get the files.

    Simply providing the email address you used for the purchase and the name of the product at the contact us form. We’ll be happy to send you the files as soon as possible.

    We understand that some customers may have slower computers. To address
    this, we recommend solutions such as exporting stems or freezing channels to
    reduce CPU strain.

    We want to assure you that our products are accurately described and showcased on our product pages and videos. As our products are non-tangible and instantly downloadable digital items, we are unable to process refunds once the product has been sent and downloaded.This is because returning a digital product is not feasible, and we want to ensure that the product is not used after a refund is issued. For this reason we reserve the right to refuse any refund requests.

    We take pride in ensuring that every purchase is satisfactory, and we strive to
    provide high-quality products, and ofcourse every product is as prescribed in
    preview audio and video. However, refunds are only available in the event of a
    mistake on our end, such as if the product was never delivered or the wrong
    product was delivered. But before proceed to refund is better to communicate with us,
    so we can possibly transfer you the product you purchased.
    We do not offer refunds for compatibility problems, such as if your system does
    not meet the product’s requirements, such as having Ableton Live earlier
    version instead the version indicated at the specifications of each tempalte.
    Please carefully read the product description and requirements before making
    a purchase to ensure compatibility with your system and meet your needs.
    By clicking the Buy button, you acknowledge and agree to these terms and
    conditions as stated above. However, we want you to be 100% satisfied with
    your purchase. If you encounter any issues with the files, need technical
    support, or did not receive your purchase, please contact us at
    info@overtonal.com or use our telegram group, and we will do our best to

    promptly resolve the problem.