The website accepts payments from the major credit and debit cards, including
Amex, Mastercard, and Visa, as well as PayPal. Rest assured that your
payment information is not handled or stored by the website, ensuring secure
transactions. In case you encounter any issues with using PayPal as a payment
processor, please feel free to contact us through the contact form above. We
understand that some customers may face difficulties using PayPal due to
regional or other restrictions, and we are here to help you find an alternative
payment method that suits your needs. We are happy to assist you in finding a
suitable payment solution for your requirements.

We take pride in offering high-quality, accurately described digital products that match the previews on our product pages and videos. As our products are non-tangible and instantly downloadable, refunds are generally not available once a product has been delivered and downloaded. This helps ensure the integrity of our digital products and prevents misuse.

Refunds and Exceptions

Refunds may be offered under the following circumstances:

• Non-Delivery of the Product: If the product was not delivered to you due to an error on our part.
• Incorrect Product Delivered: If you received a product that does not match what you purchased.

If either of these situations occurs, please contact us at info@overtonal.com, and we will promptly address the issue. We may provide the correct product or offer a refund where appropriate.

Resolving Other Concerns

At Overtonal, we want to ensure every customer is fully satisfied with their purchase. If you encounter any issues beyond the circumstances listed above—such as technical difficulties, unmet expectations, or other concerns—please don’t hesitate to reach out to us at info@overtonal.com.

We believe in open communication and will work with you to resolve the issue. In some cases, refunds may still be possible based on your specific situation. Our priority is ensuring you have the best experience with our products.

Avoiding Compatibility Issues

Refunds are not offered for compatibility problems, such as using an older version of software (e.g., Ableton Live) than specified in the product description. To avoid issues, please carefully review the product requirements before purchasing.

Requesting a Refund or Support

If you believe you’re eligible for a refund or need support for any other reason, send us a message at info@overtonal.com. Please include details about the issue so we can assist you effectively.

By clicking the “Buy” button, you acknowledge and agree to these terms. However, we encourage you to contact us with any concerns, and we will do our best to provide solutions or offer refunds where appropriate.

Your data is stored in our database, hosted on servers provided by Hostinger, a leading web hosting and cloud services provider with data centers located worldwide. Our website is encrypted over secure HTTPS with an SSL certificate, ensuring your data remains protected. All payment transactions, including currency conversions, are securely handled by our trusted payment processors, PayPal and Stripe.

In rare instances, there may be a delay in receiving the email with the
download link, typically ranging from 1-10 minutes. It’s important to note that
this delay is beyond our control. However, there’s no need to worry. If you
haven’t received your email confirmation within a maximum of 2 hours after
your purchase, please contact us using the contact form. We will make every
effort to resolve the issue promptly and ensure that you receive your download
link.

Don’t worry! The files you purchased are available to download by clicking the link in the email you received after the purchase. If you have lost or deleted the email, you can still get the files.

Simply providing the email address you used for the purchase and the name of the product at the contact us form. We’ll be happy to send you the files as soon as possible.

To access the project files for this Ableton Template, simply double-click the
.als file and it will automatically open in Ableton Live. All projects are
compressed in .zip format, so you can unzip them and open them directly in
Ableton Live. It is recommended to use the same version of Ableton Live that
the templates were created with, as it includes all the necessary features and
plugins for optimal utilization.
In addition to the Ableton project files, the download also includes WAV files
and MIDI and .adg files. These files can also be opened in other popular DAW
software such as Logic Pro, FL Studio, Pro Tools, and more. If you encounter
any issues, please don’t hesitate to contact us through the contact form above
or our telegram group for a faster response.

The provided sample packs consist of royalty-free sounds, MIDI, and presets
that can be used in your original music productions. When you make a
purchase of any sample pack, you are obtaining a license agreement. This
means that you do not have ownership rights over the sounds or files included
in the sample pack. However, the license permits you to use these files in your
music compositions. The complete license agreement is accessible for your
review in each sample pack download.

When you purchase a sample pack from this website, you are granted a license
to use the included sounds in your music productions, whether they are for
commercial or non-commercial use. This license allows you to release your
creations commercially and collect royalties without any obligation to pay
additional fees or royalties to Overtonal. It’s important to note that this
licensing arrangement only applies to sample packs, Vst presets, and Ableton
effect racks, and should not be confused with music arrangment that provided
with the template project. However, since the license pertains to individual
sounds in the sample packs, you are not allowed to use them in isolation or
distribute them as standalone samples, incorporate them into other sample
packs, or distribute them to third parties for commercial projects. As a sole
proprietor, I kindly request that you do not share the files you purchased
illegally.

Overtonal offers sample packs that contain audio files in the popular 24-bit
44.1 and 48 KHz Wav format. Additionally, some packs may include MIDI files
for melodic elements. These packs typically consist of a mix of loops, oneshots, MIDI files, and occasionally sampler patches for Ableton. To find out
more about the specific contents of a sample pack, you can refer to the
product details on the corresponding product page.

Yes, all you have to do is sign up to our mailing list in the Home section and subscribe to my YouTube channel then you will get regular free downloads from Overtonal as well as exclusive discount offers and additional content

We understand that some customers may have slower computers. To address
this, we recommend solutions such as exporting stems or freezing channels to
reduce CPU strain.